customer care

Know Your Policy


PACKAGE POLICY WORDINGS FOR PRIVATE CAR AND COMMERCIAL VEHICLE

Whereas the insured by a proposal and declaration dated as stated in the Schedule which shall be the basis of this contract and is deemed to be incorporated herein has applied to the Company for the insurance hereinafter contained and has paid the premium mentioned in the schedule as consideration for such insurance in respect of accidental loss or damage occurring during the period of insurance.

NOW THIS POLICY WITNESSETH

That subject to the Terms Exceptions and Conditions contained herein or endorsed or expressed hereon;

SECTION I. LOSS OF OR DAMAGE TO THE VEHICLE INSURED

The Company will indemnify the insured against loss or damage to the vehicle insured hereunder and / or its accessories whilst thereon

  • By fire explosion self-ignition or lightning ;
  • By burglary housebreaking or theft;
  • By riot and strike;
  • By earthquake (fire and shock damage);
  • By flood typhoon hurricane storm tempest inundation cyclone hailstorm frost;
  • By accidental external means; vii. By malicious act; viii. By terrorist activity;
  • Whilst in transit by road rail inland-waterway lift elevator or air;
  • By landslide rockslide

"To Know More Click Here"

Endorsement

An insurance endorsement refers to any change/correction made to your existing motor insurance policy.

It is required in instances such as changes in car ownership, addition of a CNG / LPG kit, increase in coverage, taking on optional covers, changes in geographical area, addition or removal of electrical accessories, and so on. There are no alterations made to the original policy, instead an Endorsement Certificate is provided.

To get an endorsement done, please call our 24x7 Customer Support number at 1800-2666-2666.

They will assist you with the procedures:

  • 1. Premium Bearing Endorsements
    • Correction of Vehicle Ex-showroom Price

      Correction of Vehicle Ex-showroom Price

      Description

      The endorsement is made to correct the ex-showroom price of the vehicle if it is incorrectly mentioned in the original policy.

      Documents Required

      • Request letter from insured
      • Invoice Copy
      • Endorsement premium amount if premium increases
    • Addition of LPG / CNG Kit (IMT 25)

      Addition of LPG / CNG Kit (IMT 25)

      Description

      An endorsement is required if you add or remove a bi-fuel (viz. CNG / LPG) kit to your car.

      Documents Required

      • Request letter from the insured
      • Endorsed RC
      • Invoice copy of the CNG / LPG Kit
      • Vehicle inspection report
      • Endorsement premium amount in case of addition of bi-fuel kit
    • Installation of Electrical Accessories (IMT 24)

      Installation of Electrical Accessories (IMT 24)

      Description

      The endorsement helps to include or exclude electrical accessories that are installed or removed after you purchase the vehicle.

      Documents Required

      • Request letter from the insured
      • Invoice copy of the accessories
      • Premium amount
    • Installation of Non-Electrical Accessories

      Installation of Non-Electrical Accessories

      Description

      The endorsement is essential to cover or remove from coverage non-electrical accessories that are installed or removed after you purchase the car.

      Documents Required

      • Request letter from the insured
      • Invoice copy of the accessories
      • Premium amount
    • Extension of Geographical Area (IMT 1)

      Extension of Geographical Area (IMT 1)

      Description

      The endorsement is essential for changes in the geographical area where the car will be regularly used. The geographical area can be extended to include Bangladesh, Bhutan, Maldives, Nepal, Pakistan and Sri Lanka.

      Documents Required

      • Request letter from the insured
      • Premium amount
  • 2. Non-Premium Bearing Endorsements
    • Correction of Registration Number

      Addition of LPG / CNG Kit (IMT 25)

      Description

      An endorsement is required to correct the registration number if it is wrongly mentioned in the policy document.

      Documents Required

      • Request letter from insured
      • Duly endorsed RC copy
      • Premium amount
    • Correction in Customer Type

      Correction in Customer Type

      Description

      The endorsement is required for any correction in customer type mentioned in the original policy document. For instance, change of customer type from individual to firm.

      Documents Required

      • Request letter from insured
      • RC Copy / Invoice Copy (New case)
      • c) Correction in Prefix, Customer Name/Corporate Name
    • Correction in Prefix, Customer Name/Corporate Name

      Correction in Prefix, Customer Name/Corporate Name

      Description

      An endorsement that helps to correct the prefix, customer name or corporate name wrongly mentioned in the policy document.

      Documents Required

      • Request letter from insured
      • RC Copy / Invoice Copy (New case)
    • Correction in Gender, Customer’s Address, City

      Correction in Gender, Customer’s Address, City

      Description

      This endorsement is required to correct any mistakes in the gender, address or city mentioned in the original policy document.

      Documents Required

      • Request letter from insured
      • RC Copy / Invoice Copy (New case)
    • Changes in Hire Purchase Agreement, Lease Agreement, Hypothecation Agreement (IMT 5 / 6 / 7)

      Changes in Hire Purchase Agreement, Lease Agreement, Hypothecation Agreement (IMT 5 / 6 / 7)

      Description

      These endorsements help to include any addition, changes or cancellation in the hire purchase agreement, lease agreement, or hypothecation agreement.

      Documents Required

      • Request letter from the insured
      • Sanction letter / NOC from the financial institution
      • Endorsed RC copy

Claims

We understand the urgency of the situation when you file a claim. And we help you at every step of the way to ensure your claim is handled with utmost priority and given the attention it deserves.

We offer a host of benefits and ensure your claim is taken care of within the allotted time. For instance, our near-cashless repair services let you pay only for the compulsory excess and applicable depreciation as per the Indian Motor Tariff, while the insurance company settles the remaining amount directly with the authorized workshop. With us, your needs will be placed first and foremost. From proactive follow-ups with the authorized workshop and insurers to making sure all repairs are done within the allotted time, we ensure you get the very best of claims experience that you truly deserve.

To file a claim please

  • Call us at 1800-2666-2666
  • Visit a nearby Authorized workshop.

Our experienced team will assist you with the claim process and will help you to file the claim in the prescribed manner.

Mis-Conceptions About Motor Insurance

FAQs

Q. Motor Insurance-

  • Is it mandatory to insure my vehicle?

    Is it mandatory to insure my vehicle?

    Yes. As per Motor Vehicle Act, No person shall use (except as a passenger), or cause or allow any other person to use a motor vehicle in a public space in India without a Third Party Insurance (Liability Insurance). Therefore, customer needs to insure the car at least with Liability Only cover.

  • What are the different types of Motor Insurance?

    What are the different types of Motor Insurance?

    There are two types of Motor Insurance:

    • Liability Only Policy - This covers Third Party Liability for bodily injury and / or Death and Property damage. Personal Accident cover for Owner Driver is also included
    • Comprehensive / Package Policy - This covers loss or damage to the vehicle insured in addition to the Liability Only policy.

    Honda Assure as a broking firm caters to insurance requirements.

  • Why the IDV is taken as 95% of Ex-show room price for New Car insurance?

    Why the IDV is taken as 95% of Ex-show room price for New Car insurance?

    This is as per the tariff. In the past, even after the loss of the vehicle on the second day of purchase, insurance company never settled the claim for full ex showroom price of the vehicle. They reason for the same was that the claim should be settled according to the market value of the vehicle. Now government has made it a rule that the value of the vehicle will be taken according to a fixed structure as per the age of the vehicle and insurance company should take the premium as well as settle the claim on the same value termed as IDV (Insured Declared Value). In this structure, the IDV of the new vehicle is at 95%. As the vehicle gets older every year, the IDV keeps going down. Full IDV is payable for all total loss / theft cases. Why pay the premium on 100% price of the vehicle when the claim is going to be paid on 95% price.

  • What are the factors affecting the premium of my car?

    What are the factors affecting the premium of my car?

    Factors affecting Premium are:

    • Third Party Cover (TP)
    • Owner Driver Personal Accident Cover
    • Anti Theft Device discount
    • Voluntary Excess / Deductible
    • Personal Accident Cover for Passengers
    • Registration City
    • Other factors which are considered for Premium Calculations are:
      • Insured Declared Value (IDV), Insured Vehicle Value
      • Engine CC
      • Discounts- No Claim Bonus, Automobile Association Membership
      • CNG / LPG- Inbuilt or External
      • Electrical / Non-Electrical Accessories insured
      • Vehicle type – Private or Commercial
      • Customer type – Individual / Corporate
  • Can the cheque date be later than the date of issue of policy?

    Can the cheque date be later than the date of issue of policy?

    No, this is non-compliance of section 64VB of the Insurance Act of 1938. Cheque date has to be the same / prior to the date of policy issuance.

  • Can the accessories be insured?

    Can the accessories be insured?

    Yes, those accessories which don't come as a part of the car and have been fitted separately will be insured separately on payment of additional premium. The premium will be 4% of the value of the electronic accessories, plus service tax on it.

  • What is No Claim Bonus? Under what circumstances No Claim Bonus (NCB) can be allowed?

    What is No Claim Bonus? Under what circumstances No Claim Bonus (NCB) can be allowed?

    No Claim Bonus is a reward for filing no claim in the previous year. It can be accumulated over the periods of insurance. NCB starts with 20% and goes up to 50%

    • NCB becomes nil in case of a Claim
    • NCB follows the fortunes of the customer and not the vehicle
    • NCB can be utilized within 3 years (in case if the existing vehicle is sold and a new car is purchased)
    • NCB recovery to be done in case of a Name Transfer
    • NCB gets transferred to the legal heir in case of Death of customer
    • NCB can be transferred to a new vehicle in case of Substitution of vehicle of the same class

Q. Claim Related

  • What to do if the car meets with an accident?

    What to do if the car meets with an accident?

    Customer simply needs to inform at the customer helpdesk (Toll Free No: 1800 2666 2666) or any authorized workshop, rest will be taken care by the workshop.

  • What all Documents are required for accident Claim Settlement if the vehicle is repaired at a non-dealer workshop?

    What all Documents are required for accident Claim Settlement if the vehicle is repaired at a non-dealer workshop?

    The following documents are required:

    • Claim Form duly signed by the Insured
    • Policy Copy
    • Registration Card Copy
    • Driving License Copy
    • Permit & Fitness Certificate (in case of Taxi / commercial registered vehicles)
    • FIR (in case Third Party damage / injury is involved)
    • Claims Discharge cum Satisfaction voucher signed across a revenue stamp.
  • In case of an out-of-town accident, whom do I contact?

    In case of an out-of-town accident, whom do I contact?

    Contact Honda Assure at our dedicated customer support desk at 1800-2666-2666 .

  • What is to be done if there is any injury and/or property damage to any third party?

    What is to be done if there is any injury and/or property damage to any third party?

    • Lodge an FIR with the nearest policy authorities and obtain a copy.
    • Provide a photocopy of your certificate of insurance to the affected third party.
    • Do not compensate the affected third party on the spot.
    • Inform insurance company office / Honda Assure at the dedicated customer support desk: 1800 2666 2666 / local office of the insurance company.
  • What to do in case of theft of accessories / car?

    What to do in case of theft of accessories / car?

    • Lodge a FIR with the nearest police authorities and obtain a copy.
    • Inform Honda Assure at the dedicated customer support desk: 1800 2666 2666
  • When should I report to the police?

    When should I report to the police?

    Incidents such as “Third Party Property Damage”, “Bodily Injury to Self or Third Party” or “Theft” should be reported to the nearest police station, under whose jurisdiction the incident has occurred.